Privacy Policy

We collect information you provide directly to us, including:

• Contact details — your name, email address, and phone number, submitted through our booking form, our contact/WhatsApp channels, or a lead form on Facebook or Instagram.
• Trip details — information you share to plan your tour, such as preferred dates, group size, pickup location (hotel or airport), and any special requests.
• Usage data — basic technical information such as your device, browser, and pages visited, collected automatically through cookies and analytics tools.

We use the information we collect to:

• Respond to your inquiries and confirm, schedule, and deliver your tour.
• Contact you about your booking by phone, email, WhatsApp, or SMS.
• Send you relevant offers and updates, where you have not opted out.
• Improve our website, services, and advertising.
• Comply with legal and regulatory obligations.

We advertise on Meta platforms (Facebook and Instagram). If you submit your details through a Meta lead form or click one of our ads, that information is shared with us by Meta so we can follow up about your tour. Your use of Meta’s platforms is also governed by Meta’s own privacy policy.

We use advertising and analytics tools — including the Meta Pixel and Google Tag Manager — to measure ad performance and show relevant ads. These tools may use cookies and similar technologies. You can control cookies through your browser settings and manage ad preferences directly with Meta and Google.

We do not sell your personal information. We share it only with service providers that help us operate — such as advertising platforms (Meta, Google), communication tools, and booking or payment processors — and only as needed to provide our services or when required by law.

We keep your personal information only for as long as necessary to provide our services, follow up on your inquiry, meet our legal obligations, and resolve disputes. When it is no longer needed, we securely delete or anonymize it.

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To make a request, contact us using the details below. We will respond in accordance with applicable Canadian privacy law (PIPEDA) and, where relevant, other data protection laws.

If you have questions about this Privacy Policy or how we handle your information, reach out:

• Phone / WhatsApp: +1 647-216-5617
• Online: gotourniagara.ca/book
• Location: Toronto, Ontario, Canada